Terms & Conditions

1. About these terms

This website is operated by Rubbish Group (“we”, “us”, “our”), which also operates RubbishVans.com, RubbishCars.com and RubbishLorries.com. By using this website, requesting a valuation, creating an account or publishing an advert you agree to these terms. If you are acting for a business, that business is bound by them and you confirm you are authorised to accept them.

You must be 18 or over. Our Privacy Policy and Cookie Policy form part of these terms. We may update these terms; the version published when you submit an enquiry or advert is the one that applies to it.

Part A covers selling your van to us. Part B covers the marketplace. Part C covers acceptable use, and Part D the terms common to both.

Part A — Selling your van to us

2. Valuations and offers

• Any figure shown online is a guide estimate based solely on the information and photos you provide.
• A guide estimate is an invitation to treat, not a contractual offer. Our firm offer is made by a member of our team after review.
• A firm offer is valid for 7 days and assumes the van matches your description at collection.
• If the van materially differs — missing parts, undisclosed damage, no keys, different mileage, undisclosed write-off category — we may revise or withdraw the offer at collection. You are free to decline and keep the van.
• A contract is formed only when you accept a firm offer and we confirm a collection booking.

3. Your promises to us

• You are the legal owner of the van, or you are authorised in writing to sell it.
• The van is not subject to outstanding finance, unless you have told us and we have agreed how it will be settled.
• The van is not stolen, cloned, an undisclosed insurance write-off, or subject to a legal dispute.
• The information you give us, including photographs and mileage, is accurate to the best of your knowledge.
• You will provide photographic ID and proof of address matching the seller details.

We may withdraw an offer, cancel a collection and report the matter to the police, the DVLA or a finance company where a van is found to be stolen, finance-encumbered or misrepresented.

4. Collection

• Collection is arranged once an offer is accepted, at a date and time agreed with you.
• Free collection applies where the van is accessible to a recovery vehicle. Difficult access — underground car parks, locked private land, off-road recovery, vehicles blocked in — may attract a charge, which we quote to you before collection and which you may decline.
• You must remove all personal belongings before collection. We are not responsible for items left in the van.
• Someone aged 18 or over must be present with valid ID and proof of address.

5. Paperwork and DVLA

You must hand over the V5C where you have it, along with all keys, service history and any spare parts included in the sale. We notify the DVLA of the change of keeper or, where the van is being scrapped, arrange a Certificate of Destruction from an Authorised Treatment Facility and provide it to you. You remain responsible for tax, insurance, fines and any penalties incurred before collection, and you should cancel any direct debit and claim any road tax refund yourself.

6. Payment

Payment is made by bank transfer to an account in the seller's name, normally on the day of collection once the paperwork is complete. We do not pay cash for scrap vehicles, in line with the Scrap Metal Dealers Act 2013. We may withhold payment where ownership or identity cannot be verified.

7. Cancellation

You may decline our offer or cancel a booked collection at any time before the van is loaded, at no cost. If our driver attends at an agreed time and the van is not available, not accessible or not as described, we may charge a reasonable wasted-journey fee, which we will always tell you about first. Once the van has been collected and paid for, the sale is final and the van may be dismantled immediately.

Part B — The marketplace

8. Our role: we are a platform, not a party to your sale

• The marketplace is an advertising platform. When a buyer and a seller deal with each other, the contract of sale is solely between them. We are not the seller, not the buyer, not an agent, broker or trustee for either, and not a party to the sale.
• We charge the seller a listing and/or introduction fee for advertising. Charging that fee does not make us a party to, or guarantor of, any sale.
• We do not inspect, test, verify or warrant any advertised vehicle, its description, mileage, condition, provenance, ownership, finance status or roadworthiness, and we do not verify the identity of every user.
• We do not hold buyers' funds or handle payment for the vehicle itself between buyer and seller.

9. Seller obligations

• You must be 18 or over and either own the vehicle or be authorised to sell it.
• Your advert must be accurate, complete and not misleading. Disclose known faults, non-running status, write-off category, missing V5C, outstanding finance, mileage discrepancies and any recorded damage.
• Photographs must be of the actual vehicle and must be yours to publish.
• One advert per vehicle. No duplicate, placeholder, bait or test listings.
• You must mark a listing as sold or withdraw it promptly once the vehicle is no longer available, and you must respond to genuine buyer enquiries within a reasonable time.
• If you are selling in the course of a business, you must say so in your advert. Trade sellers owe buyers statutory obligations under the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008; compliance is your responsibility, not ours.

10. Prohibited listings

You must not advertise a vehicle that:

• is stolen, cloned, or has an altered or obscured identity;
• has outstanding finance that is not clearly disclosed and settled on sale;
• is a Category A or Category B write-off being offered for road use, or otherwise unlawful to sell or return to the road;
• has a mileage that you know or suspect to be incorrect, without saying so;
• you do not own or are not authorised to sell;
• breaches any law, including environmental and end-of-life vehicle rules.

11. Our moderation rights

We may review, edit for clarity, decline, suspend, reorder or remove any advert, and suspend or close any account, where we reasonably believe these terms have been broken, a listing is unlawful, misleading or unsafe, or a complaint requires it. Where practical we tell you why and give you a chance to correct it. Urgent or serious cases — suspected stolen vehicles, fraud — may be removed immediately and reported.

12. Listing and introduction fees

• The fee for a listing or introduction is shown to you before you confirm it. Prices include VAT where VAT applies.
• The fee is payable when you confirm the advert and buys advertising for the stated period, not a sale.
• You may cancel and receive a full refund at any time before the advert goes live.
• Once the advert is live the fee is non-refundable, because the service has been provided in full. Where you are a consumer, by asking us to publish immediately you request that the service starts within the 14-day cancellation period and acknowledge you lose the right to cancel once it has been fully performed. If you cancel a live advert part-way through its term we may refund the unperformed portion at our discretion.
• No refund is due because a vehicle does not sell, or because you sold it elsewhere.
• We do refund in full where we remove your advert for a reason that is our fault, or where we materially fail to provide the advertised service.
• Fees may change; a change never affects an advert already paid for.

13. Buyer responsibilities

• Adverts are the seller's own description. Vehicles sold by private sellers are effectively sold as seen: the seller must describe the vehicle accurately, but has no obligation as to quality or fitness for purpose.
• View the vehicle before you pay, carry out your own history, finance, mileage and MOT checks, and satisfy yourself about condition, ownership and price.
• Never send a deposit or payment to a seller you have not met, and never pay by an unusual method. Be sceptical of anyone who will not let you view the vehicle at its stated location.
• Many listings are non-runners, spares-or-repair or unroadworthy vehicles. It is your responsibility to transport them lawfully and to ensure any vehicle is taxed, insured and roadworthy before it is driven.
• Report anything suspicious to us at hello@rubbishvans.com.

14. Accounts

You are responsible for keeping your sign-in details secure and for everything done under your account. Give accurate registration details and keep them up to date. Tell us immediately if you suspect unauthorised access. You may close your account at any time; we may suspend or close an account for a breach of these terms, for suspected fraud, or where required by law. Closing an account does not remove our right to keep records we must retain, as set out in our Privacy Policy.

Part C — Acceptable use

15. What you must not do

• Post anything unlawful, fraudulent, misleading, defamatory, obscene, discriminatory or threatening.
• Post content you do not own or have permission to use, or which infringes anyone's rights.
• Impersonate anyone, or misrepresent whether you are a private or trade seller.
• Submit false enquiries or valuation requests, or place test or bait adverts.
• Scrape, crawl, bulk-download, index for resale, or use automated tools against the site or its data.
• Harvest contact details from listings, or use them for marketing, spam or cold calling.
• Attempt to bypass security, access other users' data, introduce malware, or interfere with the site's operation.
• Use the marketplace to launder money, dispose of vehicles unlawfully, or evade end-of-life vehicle rules.

Where we believe this section has been broken we may, depending on severity: warn you, edit or remove the content, suspend or permanently close your account, withhold or cancel adverts without refund, and report the matter to the police, Trading Standards or another authority. Report abuse to hello@rubbishvans.com.

Part D — Terms common to both

16. Intellectual property and your content

The site, its design, text, logos and databases belong to us or our licensors and may not be copied or reused without permission. You keep ownership of the photographs and descriptions you upload. By uploading them you grant us a worldwide, royalty-free, non-exclusive licence to host, store, resize, display and distribute that content for the purpose of operating and promoting the service, including in the advert itself, in emails about it and in search results. This licence ends when the content is removed, except for copies we must keep in our records or backups.

17. Your indemnity

If you are using the site in the course of a business, you agree to indemnify us against claims, losses, fines and reasonable costs arising from your breach of these terms, from your advert or the vehicle you advertised, or from your dealings with another user.

18. Liability

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including your statutory rights as a consumer, which these terms do not affect.

• Vehicles we buy — our total liability in connection with a purchase is limited to the agreed purchase price for that vehicle.
• Marketplace — because we are not a party to sales between users, we are not liable for the condition, description, legality, ownership or value of any listed vehicle, for a buyer's or seller's conduct, or for any loss arising from a transaction between users. Our total liability in connection with the marketplace is limited to the fees you paid us for the advert concerned in the 12 months before the claim.
• We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or loss caused by events outside our reasonable control, and we do not guarantee the site will be uninterrupted or error-free.

19. Complaints, disputes and governing law

Please raise any problem with us first using our complaints procedure. Disputes between a buyer and a seller are for those parties to resolve; we will provide the reasonable information we hold to help. Consumers can also seek help from the Citizens Advice consumer service or their local Trading Standards.

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may bring proceedings in their local courts. If any clause is found unenforceable, the rest continues to apply.

20. Contact

RubbishVans.com — email hello@rubbishvans.com.